PLM/CAD : Service Offerings

Implementation

Requirement analysis & Solution design

Demo with sample dataset for user preview / sign-off

Installation, configuration

Setting up org, roles, access

Support for UAT

Documentation & end user training

Customization

Enhance out of the box functionality to drive complex in-house processes

Automations for user efficiency & error-proofing

Extending functionality using the standard customization hooks provided by the PLM platform

Custom reports development

Integration

Integrate point-solutions to enhance PLM efficiency

Integrations for limited access to non-PLM users

Connectors with enterprise non-PLM systems

Upgrade

RoI assessment for PLM upgrade

Data extraction, cleansing & loading to upgraded system

Upgrade / Retire customizations to target system

Upgrade from Legacy versions to 3D experience platform

Maintenance & Support

Administration support: Managing access control for PLM users and groups, License management

Maintenance & monitoring of the PLM systems for performance, availability

Coordinate with IT infra team for infra provisioning, lifecycle management

User support (L2 + L3) troubleshooting & resolution of application, infra and process issues

Management support – incident triage, RCA, coordination with stakeholders in sprint planning